Last updated: 15/10/25

Simple Stays Ltd

At Simple Stays Ltd (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and accommodation platform.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, billing address.
• Booking Information: Dates of stay, property preferences, guest details.
• Payment Information: Processed securely through our payment providers (we do not store card details directly).
• Technical Data: IP address, browser type, operating system, and cookies.
• Communication Records: Emails, messages, or phone call details relating to bookings or support.

2. How We Use Your Information

We process personal data for the following purposes:

• To manage bookings and reservations.
• To provide customer service and respond to enquiries.
• To process payments and deposits.
• To comply with legal or regulatory requirements.
• To improve our website, services, and user experience.
• To send marketing communications (where consent has been provided).

3. Legal Basis for Processing

We process your data under the following legal grounds:

• Contractual necessity (managing your booking).
• Legal obligations (tax, regulatory, and safety requirements).
• Legitimate interests (improving services, preventing fraud).
• Consent (marketing communications — you can withdraw anytime).

4. Data Sharing

We may share personal data with:

• Property owners and managers (for booking purposes)
• Payment processors and financial institutions.
• Service providers (IT support, cleaners, maintenance).
• Legal authorities if required by law. We never sell personal data to third parties.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined above, or as required by law (e.g., financial records).

6. Data Security

We use appropriate technical and organisational measures to safeguard your data against loss, misuse, or unauthorised access.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to processing.
• Request transfer of your data to another provider (data portability).
• Withdraw consent to marketing communications.

To exercise your rights, contact us at info@simple-stays.co.uk

8. Cookies

Our website uses cookies to enhance your browsing experience. Please see our Cookies Policy for details.

9. International Transfers

If we transfer data outside the UK/EEA, we ensure appropriate safeguards (e.g., UK GDPRapproved standard contractual clauses).

9. Updates to This Policy

We may update this Privacy Policy periodically. The most recent version will always be available on our website.

10. Contact Us